Click on a product or product group on the left of this screen to view details
Resource Management
Booking / Scheduling Management
What is this?
Booking Manager is a very popular general purpose booking tool that is used in a wide variety of organsiations throughtout Western Australia.
It can be used to book anything and any combination. It is most commonly used to book:
* Cars
* People
* Equipment
* Functions and Facilities
* Park Locations and Facilities
* Rooms
Suitability
For all organisations
Complaints Manager
What is this?
While there are many software solutions currently on the market, almost all of these solutions are targeted at the retail market and, in the main, do not address the public sector environment.
Our Complaints Manager is a cost effective software solution that is targeted at meeting public sector requirements.
The solution that has been developed is a web based one that uses Microsoft standard software (DOTnet2/SQL), is secure and is consistent with the Australian Standard on Complaints Management.
In terms of functionality, the solution:
* Makes it easy to receive complaints - by facilitating web based access as well as provide the capacity for any staff member to receive complaints by telephone, at a reception point or through the mail;
* Encourages a culture that welcomes complaints as an opportunity to improve services - business improvement is a core component of the system;
* Is a strategic resource to manage the complaints process - enables complaints to be managed at the first point of contact as well as for escalation where appropriate;
* Ensures that agencies are responsive, both in terms of the initial acknowledgement and in terms of complaint resolution - by making it easy to action, monitor, remind, report etc (using built in templates that are pre populated with data from the database);
* Maintains a systematic record of complaints and outcomes to enable monitoring of progress and analysis of results;
* Categorisation of complaints - with appropriate help/guidance to assist staff in determining 'when a complaint becomes a complaint' and how it should be categorised;
* Customisation of a number of components (e.g. categories etc.);
* Provides for accountability through a wealth of flexible graphical and text based reporting.
Suitability
Meets public sector requirements and is also suitable for private organisations
Property Management
What is this?
Property Manager is one of a suite of software products that are targeted at improving business management practices, improving access to corporate information (underpinning better decision making) and ultimately supporting public sector accountability.
Specifically, Property Manager assists the recording, analysis, tracking, monitoring and reporting of agency properties and in particular:
* Makes it easy to record property details - by facilitating web based access in a user friendly environment;
* Provides a structured environment in which to track and manage lease and sub lease arrangements (including renewals etc.);
* Provides a structured environment in which to track and manage outgoings;
* Provides a structured environment in which to manage maintenance contracts;
* Provides a capacity for staff to lodge notifications of building service issues and building hazards e.g. faulty lights, power supply etc;
* Provides a mechanism for managing work allocations to maintenance workers;
* Provides a mechanism for managing the identification and tracking of capital works requirements;
* Provides outstanding search and retrieval capability using a myriad of different criteria that can be mixed and matched to filter results;
* Provides for accountability through a wealth of text based reporting.
The solution is web based and uses a Microsoft standard platform (.Net2/SQL).
Risk Management
What is this?
Risk Manager is one of a suite of software products that are targeted at improving business management practices, improving access to corporate information (underpinning better decision making) and ultimately supporting public sector accountability.
Specifically, Risk Manager assists the recording, analysis, tracking, monitoring and reporting of agency risks and in particular:
* Makes it easy to record risks - by facilitating web based access in a user friendly environment;
* Provides a structured environment in which to link risks - organisationally, operationally and individually and the potential to integrate with a range of business systems;
* Provides a structured environment in which to assess risks, including risk analysis, identification of causes and consequences and existing controls - and ultimately determine an inherent risk rating;
* Provides a structured environment in which to treat the causes of risks and ultimately develop targeted 'treatment action plans' reducing risk exposure and deliver an improved moderated risk rating;
* Provides a capacity for delivering accountability in the risk management process by clearly identifying what actions are required, by who and by when as well as providing a mechanism for ensuring regular reviews are undertaken;
* Provides a mechanism for automatic notification to relevant officers when actions and reviews are required;
* Provides a mechanism for importing/linking relevant documents into the system (e.g. business continuity plans, incident reports etc.)
* Provides outstanding search and retrieval capability using 13 different criteria that can be mixed and matched to filter results;
* Provides for accountability through a wealth of flexible graphical and text based reporting.
The solution is web based and uses a Microsoft standard platform (.Net2/SQL).
Suitability
For government and other organsiations
Task Management
What is this?
The Task Manager is one of the suite of office software packages to aid productivity and information management within organisations.
The Task Manager can be used as a stand alone product or as part of an integrated software solution with existing corporate databases or, for sophisticated and complete integration, with one of the suite of our companion products.
The base functionality of the Task Manager includes:
* Creation of specific tasks that can be routed to a single or multiple users and either concurrently or in a specific order;
* The capacity to add documents to a task (e.g. for document routing);
* Creation of task templates (i.e. for common tasks that are routed through the same individuals or groups of individuals;
* Integration with our other products to provide a single of source to access task information (e.g. where a complaint is received through our Complaints Manager, it is also displayed for attention in our Task Manager)
* Capacity to integrate with an entities intranet to display daily how many tasks are overdue, how many tasks are due today etc.
* Routing of tasks to individuals or to positions;
* Email reminders and/or web reminders
Suitability
For government and other organsiations
Resource Management
Booking / Scheduling Management
What is this?
Booking Manager is a very popular general purpose booking tool that is used in a wide variety of organsiations throughtout Western Australia.
It can be used to book anything and any combination. It is most commonly used to book:
* Cars
* People
* Equipment
* Functions and Facilities
* Park Locations and Facilities
* Rooms
Suitability
For all organisations
Complaints Manager
What is this?
While there are many software solutions currently on the market, almost all of these solutions are targeted at the retail market and, in the main, do not address the public sector environment.
Our Complaints Manager is a cost effective software solution that is targeted at meeting public sector requirements.
The solution that has been developed is a web based one that uses Microsoft standard software (DOTnet2/SQL), is secure and is consistent with the Australian Standard on Complaints Management.
In terms of functionality, the solution:
* Makes it easy to receive complaints - by facilitating web based access as well as provide the capacity for any staff member to receive complaints by telephone, at a reception point or through the mail;
* Encourages a culture that welcomes complaints as an opportunity to improve services - business improvement is a core component of the system;
* Is a strategic resource to manage the complaints process - enables complaints to be managed at the first point of contact as well as for escalation where appropriate;
* Ensures that agencies are responsive, both in terms of the initial acknowledgement and in terms of complaint resolution - by making it easy to action, monitor, remind, report etc (using built in templates that are pre populated with data from the database);
* Maintains a systematic record of complaints and outcomes to enable monitoring of progress and analysis of results;
* Categorisation of complaints - with appropriate help/guidance to assist staff in determining 'when a complaint becomes a complaint' and how it should be categorised;
* Customisation of a number of components (e.g. categories etc.);
* Provides for accountability through a wealth of flexible graphical and text based reporting.
Suitability
Meets public sector requirements and is also suitable for private organisations
Property Management
What is this?
Property Manager is one of a suite of software products that are targeted at improving business management practices, improving access to corporate information (underpinning better decision making) and ultimately supporting public sector accountability.
Specifically, Property Manager assists the recording, analysis, tracking, monitoring and reporting of agency properties and in particular:
* Makes it easy to record property details - by facilitating web based access in a user friendly environment;
* Provides a structured environment in which to track and manage lease and sub lease arrangements (including renewals etc.);
* Provides a structured environment in which to track and manage outgoings;
* Provides a structured environment in which to manage maintenance contracts;
* Provides a capacity for staff to lodge notifications of building service issues and building hazards e.g. faulty lights, power supply etc;
* Provides a mechanism for managing work allocations to maintenance workers;
* Provides a mechanism for managing the identification and tracking of capital works requirements;
* Provides outstanding search and retrieval capability using a myriad of different criteria that can be mixed and matched to filter results;
* Provides for accountability through a wealth of text based reporting.
The solution is web based and uses a Microsoft standard platform (.Net2/SQL).
Risk Management
What is this?
Risk Manager is one of a suite of software products that are targeted at improving business management practices, improving access to corporate information (underpinning better decision making) and ultimately supporting public sector accountability.
Specifically, Risk Manager assists the recording, analysis, tracking, monitoring and reporting of agency risks and in particular:
* Makes it easy to record risks - by facilitating web based access in a user friendly environment;
* Provides a structured environment in which to link risks - organisationally, operationally and individually and the potential to integrate with a range of business systems;
* Provides a structured environment in which to assess risks, including risk analysis, identification of causes and consequences and existing controls - and ultimately determine an inherent risk rating;
* Provides a structured environment in which to treat the causes of risks and ultimately develop targeted 'treatment action plans' reducing risk exposure and deliver an improved moderated risk rating;
* Provides a capacity for delivering accountability in the risk management process by clearly identifying what actions are required, by who and by when as well as providing a mechanism for ensuring regular reviews are undertaken;
* Provides a mechanism for automatic notification to relevant officers when actions and reviews are required;
* Provides a mechanism for importing/linking relevant documents into the system (e.g. business continuity plans, incident reports etc.)
* Provides outstanding search and retrieval capability using 13 different criteria that can be mixed and matched to filter results;
* Provides for accountability through a wealth of flexible graphical and text based reporting.
The solution is web based and uses a Microsoft standard platform (.Net2/SQL).
Suitability
For government and other organsiations
Task Management
What is this?
The Task Manager is one of the suite of office software packages to aid productivity and information management within organisations.
The Task Manager can be used as a stand alone product or as part of an integrated software solution with existing corporate databases or, for sophisticated and complete integration, with one of the suite of our companion products.
The base functionality of the Task Manager includes:
* Creation of specific tasks that can be routed to a single or multiple users and either concurrently or in a specific order;
* The capacity to add documents to a task (e.g. for document routing);
* Creation of task templates (i.e. for common tasks that are routed through the same individuals or groups of individuals;
* Integration with our other products to provide a single of source to access task information (e.g. where a complaint is received through our Complaints Manager, it is also displayed for attention in our Task Manager)
* Capacity to integrate with an entities intranet to display daily how many tasks are overdue, how many tasks are due today etc.
* Routing of tasks to individuals or to positions;
* Email reminders and/or web reminders
Suitability
For government and other organsiations
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